Return Policy

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

Missing Items

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If your package is missing, make a claim by emailing customer service at info@thesaison.com.

Damaged Items

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received and all returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To file a claim for a damaged or defective item, email customer service at info@thesaison.com

RETURN PROCESS

To return an item, mail the item back to the address shown on your packing slip.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 2-3 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Questions

If you have any questions concerning our return policy, please contact us at info@thesaison.com.